Customer Service Management

CONTACT Documents organizes all documents throughout the lifecycle of your products, whether it's CAD models, manufacturing documents, multimedia files, customer documentation, or emails. Dynamic organizational structures and status controls provide clarity and reliability. Teams, projects, and departments across the company use the same documents.

Manage your industrial facilities as Digital Twins to keep track of every information from the facility's lifecycle and its current operation. Unlock the full potential of your assets by optimizing productivity based on the analysis of operational data and relevant KPIs.

Digitize the handling of your service business from inquiry to invoice. Increase customer satisfaction through faster response times, transparent planning of service interventions, and efficient execution and documentation of work.

Accelerate the processing of customer inquiries by consolidating all requests in an internal ticket system and distributing them efficiently. Thanks to automatic alerts, keep track of deadlines and response times without effort, thereby increasing service quality and customer satisfaction.

Handle field operations more efficiently and offer reliable solutions for customer problems. Enable digital and transparent coordination of all activities: from the receipt of the service order to scheduling appointments with the customer, assignment of the right personnel, mobile documentation of the services provided, to initiating billing processes in the ERP system.

CONTACT Documents organizes all documents throughout the lifecycle of your products, whether it's CAD models, manufacturing documents, multimedia files, customer documentation, or emails. Dynamic organizational structures and status controls provide clarity and reliability. Teams, projects, and departments across the company use the same documents.

Manage your industrial facilities as Digital Twins to keep track of every information from the facility's lifecycle and its current operation. Unlock the full potential of your assets by optimizing productivity based on the analysis of operational data and relevant KPIs.

Digitize the handling of your service business from inquiry to invoice. Increase customer satisfaction through faster response times, transparent planning of service interventions, and efficient execution and documentation of work.

Accelerate the processing of customer inquiries by consolidating all requests in an internal ticket system and distributing them efficiently. Thanks to automatic alerts, keep track of deadlines and response times without effort, thereby increasing service quality and customer satisfaction.

Handle field operations more efficiently and offer reliable solutions for customer problems. Enable digital and transparent coordination of all activities: from the receipt of the service order to scheduling appointments with the customer, assignment of the right personnel, mobile documentation of the services provided, to initiating billing processes in the ERP system.

Transform your products into smart solutions and capture operational data through IoT connectivity. Use this information to offer your customers additional value around your products, such as demand-driven maintenance or consulting services for more efficient plant operation.

Initiate automatic end-to-end business processes in response to incoming customer inquiries or anomalies in the performance data of your products. Increase your operational speed and minimize internal friction losses.

Make the energy consumption of your smart products transparent and reduce costs through higher energy efficiency.

Utilize insights from the performance data of your products to identify improvement potentials and make them available through a standardized process in the development department. This boosts your innovation capacity and speed.

CONTACT Documents organizes all documents throughout the lifecycle of your products, whether it's CAD models, manufacturing documents, multimedia files, customer documentation, or emails. Dynamic organizational structures and status controls provide clarity and reliability. Teams, projects, and departments across the company use the same documents.

Manage your industrial facilities as Digital Twins to keep track of every information from the facility's lifecycle and its current operation. Unlock the full potential of your assets by optimizing productivity based on the analysis of operational data and relevant KPIs.

Digitize the handling of your service business from inquiry to invoice. Increase customer satisfaction through faster response times, transparent planning of service interventions, and efficient execution and documentation of work.

Accelerate the processing of customer inquiries by consolidating all requests in an internal ticket system and distributing them efficiently. Thanks to automatic alerts, keep track of deadlines and response times without effort, thereby increasing service quality and customer satisfaction.

Handle field operations more efficiently and offer reliable solutions for customer problems. Enable digital and transparent coordination of all activities: from the receipt of the service order to scheduling appointments with the customer, assignment of the right personnel, mobile documentation of the services provided, to initiating billing processes in the ERP system.

Transform your products into smart solutions and capture operational data through IoT connectivity. Use this information to offer your customers additional value around your products, such as demand-driven maintenance or consulting services for more efficient plant operation.

Initiate automatic end-to-end business processes in response to incoming customer inquiries or anomalies in the performance data of your products. Increase your operational speed and minimize internal friction losses.

Make the energy consumption of your smart products transparent and reduce costs through higher energy efficiency.

Utilize insights from the performance data of your products to identify improvement potentials and make them available through a standardized process in the development department. This boosts your innovation capacity and speed.

Professionalize your service presence with a dedicated customer platform, allowing your end customers convenient and easy access to the Digital Twin of their products. This includes live data as well as support and information material. Accelerate communication and issue resolution by empowering customers to create and view tickets independently. This expands your service offerings and keeps you in close contact with your customers.

Unlock new revenue potentials of your smart products and provide special features on an individual basis according to demand.