We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.
Within the framework of our data protection declaration, we explain to you how and to what extent we use your personal data.
Name and address of the responsible
The responsible is:
CONTACT Software GmbH
Wiener Str. 1-3
28359 Bremen, Germany
T: +49 421 20153-0
F: +49 421 20153-41
Name and address of the data protection officer
The company data protection officer of CONTACT Software GmbH can be contacted at email@example.com.
For technical reasons, the following data, which your Internet browser transmits to us or to our web space provider, are collected (so-called server log files):
- Browser type and version
- operating system used
- Website from which you visit us (referrer URL)
- Web page you are visiting
- Date and time of your access
- Your Internet Protocol (IP) address
This anonymous data is stored separately from any personal data you may have provided and thus does not allow any conclusions to be drawn about a specific person. The legal basis for the data processing is Art. 6 para. 1 p. 1 lit. f GDPR. Our legitimate interest lies in evaluating the listed data for statistical purposes in order to be able to optimize our online presence and our offers. We reserve the right to check this data retrospectively if we become aware of specific indications of unlawful use. The data is deleted after a retention period of seven days.
This site uses TLS encryption for security reasons and to protect the transmission of confidential content, such as requests you send to us as a site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If TLS encryption is activated, the data you transmit to us cannot be read by third parties.
CONTACT ID registration feature for the use of our services
We offer certain individuals and companies the opportunity to register for a CONTACT ID. The CONTACT ID allows you to access the various services of our CONTACT Portal (ticket system, software downloads, CONTACT community, documentation portal, e-learning, etc.) and your cloud environments.
The following personal data is required in the registration form:
- Email address
- Last name, first name
- Name of organization
With your registration and also with subsequent logins to our website, we will store your IP address and the date and time of your registration or login. The legal basis for this is our legitimate interest in our protection in case a third party misuses your data and registers on our site using this data without your knowledge, according to Art. 6 para. 1 sentence 1 lit. f GDPR. This data will be deleted after seven days.
The data entered during this registration will be collected and stored exclusively for the use of our services until we receive a request for deletion of your data or deletion is required for other reasons. If processing your personal data is necessary to fulfill one or more of your contracts with CONTACT Software, the legal basis is Art. 6 para. 1 sentence 1 lit. b GDPR. If you are an employee of our contractual partner, it is Art. 6 para. 1 sentence 1 lit. f GDPR. This includes data processing in the context of the above-mentioned services in the CONTACT Portal.
The collection and processing of the registration data and your activities in the context of the optional services is based on your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR. In addition to providing the services, the data helps us to improve our website and customer service. The registration data is visible to other users when using services in the CONTACT Portal that enable communication between portal users. Optional services are those that are not part of any of your contracts with CONTACT software, but which you are free to use. They include:
The CONTACT Portal offers users the opportunity to work collaboratively on projects. This includes planning and executing projects, communication, and the ability to document information and results for all project members. Only project members have access to the project and information.
Users of the CONTACT Portal can download software and access important information depending on the valid contract type.
The CONTACT Community is a forum where developers and users of CONTACT products can support each other and exchange ideas and information about our products.
In this forum, you can find previously asked questions and answers about our products, ask new questions, get support from other users, or share your knowledge.
You can subscribe to our various information offerings, such as product news, security, or release notifications.
Only customers and partners of CONTACT Software as well as CONTACT Software itself have access to the community. By using and participating in the CONTACT Community, you agree that other registered community members who are not part of your organization or CONTACT Software may see your name (first and last name) as well as all forum posts and reactions you have written. Your posts will remain permanently in the forum.
The e-learning portal provides digital content such as tutorials and how-tos for our products. Access to the learning content is activated individually for each user.
You can revoke your consent to processing your data at any time with effect for the future, e.g., by sending an informal e-mail to: firstname.lastname@example.org.
IoT Cloud Demonstrator
We offer certain users of the CONTACT Customer Portal the opportunity to try out our products using demonstrators. As part of these demonstrators, the following personal data from the Customer Portal registration form is used to create a user:
- E-mail address
- Last name, first name
- Organization name
Users and the corresponding personal data are not visible to third parties. The registration data used in the course of demonstrator use, are processed exclusively for the use of our offer, until we receive a request for deletion of this data or a deletion is required for other reasons. The data collection and data processing of the registration data is based on your express consent, Art. 6 para. 1 lit. a GDPR. This data will not be passed on to third parties without your express consent. The given consent to store your data can be revoked at any time, for example via an informal e-mail to: email@example.com. The user account created and the personal data processed in this regard will then be deleted within one week.
In addition to the above-mentioned data, the demonstrator processes data transmitted from the "My Smart Phone" app. These consist of:
- Accelerometer data
- Data from the gyroscope
- Proximity sensor data
- Data from the brightness sensor
- Battery level
- Battery charge level
- GPS coordinates
These data are transmitted and processed by your smartphone based on your consent according to Art. 6 (1) p. 1 lit. a GDPR. After a retention period of two weeks, they are automatically deleted. The consent given to process your data can be revoked at any time, for example by sending an informal e-mail to: firstname.lastname@example.org.
App "My Smart Phone"
As part of the IoT Cloud Demonstrator, we provide the mobile app "My Smart Phone". This app allows sensor data from a smart phone to be sent to an instance of Elements for IoT after the user has given permission. To do this, the user scans a QR code from an asset's dashboard in Elements for IoT using the app. The QR code contains the asset's connection information. To this destination, the app sends the following sensor data or information from the smartphone being used:
- Accelerometer data
- Data from the gyroscope
- Proximity sensor data
- Data of the brightness sensor
- Battery level
- Battery charge level
- GPS coordinates
The transmitted data serves exclusively as sample data with which the user can try out the functions of the software. They will not be evaluated, distributed or used for other purposes. These data are processed based on your consent according to Art. 6 para. 1 p. 1 lit. a GDPR, this includes the transmission to the demonstrator application. The consent given to process your data can be revoked at any time, for example by sending an informal e-mail to: email@example.com.
If you do not wish to receive any more marketing emails from us at a later date, you can object to this at any time without incurring any costs. A message in text form to the above contact details (e.g. email, fax, letter) is sufficient for this. You will also find an unsubscribe link in every marketing email.
If you contact us by email or telephone, we store the information you provide (e.g. email address, name, telephone number) in order to process your request.
Comment function in the blog
In our CONTACT blog, we offer you the opportunity to leave comments on the individual contributions. Here the IP address and the e-mail address of the author/connection owner are stored. This storage is for our security in the event that the author's comments interfere with the rights of third parties and/or unlawful content is posted. Thus, there is a self-interest on our part in the stored data of the author, especially as we can be prosecuted under certain circumstances because of such violations of rights. This data will not be passed on to third parties without your express consent.
Online events via Cvent
In order to offer you online events, we use the Virtual Attendee Hub® and Event Management™ tools of the provider Cvent Inc. When inviting to and participating in online events via the infrastructure of Cvent Inc. the following personal data is collected and passed on to Cvent Inc. for the use of the service:
- User details: first name, last name, email address, personal participation link.
- Event metadata: Topic, description (optional), attendee IP addresses, device/hardware information.
- Text/audio/video data if you use the chat, question or poll features, "share screen" feature or unlock the microphone or camera during the event.
Cvent processes this personal data for the provision of its services to customers, including for disclosure to its subsidiaries and affiliates. In addition, disclosure is made to contractors, service providers and other third parties as necessary or reasonable for the provision, administration and support of its applications.
As part of providing the Tools Virtual Attendee Hub® and Event Management™ applications, Cvent will use your email address to send you information and communications related to the Event.
Cvent does not disclose, sell or trade information to third parties for promotional purposes. However, disclosure may occur in the case of transactions in which Customer Data is one of Cvent's assets. To the extent necessary and appropriate, Cvent will disclose personal information when required by applicable laws (including foreign laws), to respond to requests from public and government authorities (including foreign authorities), and to protect against or detect fraudulent transactions. For other purposes, disclosure is made only with express consent.
In addition, Cvent aggregates and anonymizes information about customers and users of the Applications and uses it to improve its Applications and to create benchmarks and other business intelligence products. None of the aggregated and anonymized information contains personal data (i.e., it does not identify individuals).
The legal basis for the aforementioned data processing is, in the case of invitations to online events, Art. 6 (1) lit. f) DS-GVO or, after registration has taken place, Art. 6 (1) lit. f) DS-GVO with regard to the implementation of the online event. The personal data will not be passed on to third parties in any other way. Deletion takes place in accordance with the statutory retention periods.
The processing of the data by Cvent Inc. takes place as an order processor of CONTACT on the basis of Art. 28 DS-GVO. The data is processed to the extent permitted by law in Germany, the European Union and the USA. For data processing in the USA, an appropriate level of protection has been established by agreement of the EU standard contractual clauses. Further information can be found in the data protection regulations of Cvent Inc.: https://www.cvent.com/en/cvent-global-privacy-policy.
You can access, correct or delete your data by making a request on the website https://www.cvent.com/personal-data-requests. Cvent will process this request within the time required by applicable regulation or law.
Webcasts via GoToWebinar
In order to offer you webcasts, we use the GoToWebinar tool, a service provided by LogMeIn, Inc. based in the USA. When you participate in webcasts via the infrastructure of LogMeIn Inc., the following personal data is collected and passed on to LogMeIn Inc. for the use of the service:
- User details: first name, last name, email address, personal participation link
- Webcast metadata: Topic, description (optional), participant IP addresses, device/hardware information
- Text/audio/video data if you use the chat, question or poll features, "share screen" feature, or unlock the microphone or camera in the webcast.
The legal basis for the data processing is Art. 6 para. 1 lit. f) GDPR. The personal data will not be passed on to third parties in any other way. Deletion takes place in accordance with the statutory retention periods.
We anonymize employment and personal data of employees and applicants for the purpose of conducting statistical analyses based on Article 6, Paragraph 1, Clause f of the GDPR. We carry out this analysis in the interest of continuously improving employment relationships and the application process. The results of the analyses are used to better fulfill our duty of care in the areas of diversity, equality, and inclusion. Due to anonymization, the data cannot be attributed to you anymore. Without personal identification, the analysis results cannot lead to any conclusions about you. However, we will naturally not process sensitive data of special categories under Article 9 of the GDPR, such as health data, for the purpose of anonymization and analysis. The anonymized data is transmitted to a consulting firm, where it is evaluated, and CONTACT Software GmbH only receives the anonymous analysis results.
You can configure the cookie settings yourself. By default, all cookies are disabled when you first visit our website. You can configure the cookie settings yourself. You can then either agree to all cookies, select or deselect specific cookies, or reject all cookies. Tracking will only become active once a selection has been made. We distinguish between (i) cookies necessary for the function ("function"), e.g. to simplify dialogs on a subsequent visit, (ii) analytical cookies ("measurement") e.g. to create statistics about the use of this website and (iii) advertising cookies ("marketing") to offer you interest-based advertising and content.
Details of how the cookies work are described below:
Cookie consent with Consent Manager Provider
We use the cookie consent tool Consent Manager Provider (CMP) of Jaohawi AB, Håltegelvägen 1b, 72348 Västerås, Sweden to manage the cookie settings you set. CMP's tool is used to obtain and document your consent to the storage of certain cookies on your terminal device. When you visit our website, a connection is established to CMP's servers in order to obtain your consent to cookie use. In doing so, CMP stores a cookie in your browser in order to be able to personally assign the consent given or its revocation to you. The use of CMP is based on Art. 6 para. 1 p. 1 lit. c) GDPR to obtain the legally required consent for cookie use.
Google Analytics with anonymization function
This website uses the "demographic characteristics" function of Google Analytics. This allows reports to be generated that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google as well as visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as shown in the item "Objection to data collection".
We use Google Ads, an advertising system of Google LLC, on our website in order to advertise our services and products on external websites with the help of ads (Google Ads). Based on the data of the advertising campaigns placed via Google Ads, we can determine the success of the individual measures and show you interest-based advertising in the future. Google Ads includes the following functions:
- Conversion tracking features
The Google Ads are delivered via the so-called Ads server of Google. In the process, ad server cookies are set for conversion tracking, which enable measurement of the frequency with which the ads are displayed or the click behavior of users on the ads. These cookies are deleted after 30 days. If, during the validity of the cookie, you click on ads placed with Google and are thereby redirected to our website, both Google and we receive the aforementioned information. The information obtained via the cookies is used, among other things, to create conversion statistics for Google Ads customers who, like us, have opted for conversion tracking. In doing so, we only receive statistical information from Google and learn the total number of users who clicked on our ad and were redirected to our website. However, we do not receive any information that can be used to identify users personally.
Campaign Manager features
You can prevent the tracking described above by suppressing third-party cookies in your browser settings. In addition, you can specifically disable conversion tracking cookies by blocking the domain "www.googleadservices.com" in your browser settings (see https://www.google.com/settings/ads). Finally, you can disable user-specific advertising by using the self-regulatory campaign "About Ads" (see https://www.aboutads.info/choices) or via your browser settings (see https://www.google.com/settings/ads/plugin). Please note that in this case you may not be able to use all functions of our website.
Google Tag Manager
This website uses Google Tag Manager. Google Tag Manager is a solution that allows marketers to manage website tags through one interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not collect any personal data. The tool takes care of triggering other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, it remains in place for all tracking tags implemented with Google Tag Manager.
LinkedIn Insight Tag
You can disable the collection of your data by the LinkedIn Insight Tag by adjusting the settings for personalized advertising in your LinkedIn account or by deactivating the LinkedIn Insight Tag through the cookie banner on our website. The latter will only result in the deactivation of the technology on our company website https://www.contact-software.com. Please be aware that deactivating the LinkedIn Insight Tag may result in you no longer receiving ads on LinkedIn tailored to your interests.
This website uses SalesViewer® technology from SalesViewer® GmbH on the basis of the website operator’s legitimate interests (Section 6 paragraph 1 lit.f GDPR) in order to collect and save data on marketing, market research and optimisation purposes.
The data stored by Salesviewer® will be deleted as soon as they are no longer required for their intended purpose and there are no legal obligations to retain them.
The data recording and storage can be repealed at any time with immediate effect for the future, by clicking on https://www.salesviewer.com/opt-out in order to prevent SalesViewer® from recording your data. In this case, an opt-out cookie for this website is saved on your device. If you delete the cookies in the browser, you will need to click on this link again.
We use the option to embed YouTube videos on our website, whereby the videos are stored on YouTube.com, but can be played directly from our website. YouTube is a service of Google Inc.
YouTube sets cookies when you click on the embedded videos, which give YouTube the information that you have called up the sub-page with the video. In addition, the server data collected each time you call up our website is transmitted to YouTube. This occurs even if you do not have a YouTube account or are not logged in with your YouTube account. If you are logged in with your YouTube account, the transmitted data will be directly assigned to your user account. If you do not wish this, you must log out of your YouTube account before using our website. YouTube creates user profiles from the transmitted data and uses the data for advertising purposes, as well as for the improvement and further development of YouTube services.
For our customer portal, we use the option of embedding videos from the video portal Vimeo, whereby the videos are stored on vimeo.com, but can be played directly from our website. Vimeo is a service of Vimeo LLC.
Vimeo sets cookies when you click on a video embedded on our website via this service, which give Vimeo the information that you have accessed the subpage with the video. In addition, the server data collected each time you visit our website is transmitted to Vimeo. This occurs even if you do not have a Vimeo account or are not logged in with your Vimeo account. If you are logged in with your Vimeo account, the transmitted data is directly assigned to your user account. If you do not wish this, you must log out of your Vimeo account before using our website. Vimeo creates user profiles from the transmitted data and uses the data for advertising purposes, as well as for the improvement and further development of the Vimeo services.
You have the right:
- in accordance with Art. 15 GDPR to request information about your personal data processed by us. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of complaint, the origin of your data if it has not been collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information about its details;
- in accordance with Art. 16 of the GDPR, to demand the immediate correction of inaccurate or incomplete personal data stored by us;
- pursuant to Art. 17 GDPR, to request the erasure of your personal data stored by us, unless the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or for the establishment, exercise or defense of legal claims;
- in accordance with Art. 18 GDPR, to request the restriction of the processing of your personal data, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you object to its erasure and we no longer need the data, but you need it for the assertion, exercise or defense of legal claims or you have objected to the processing in accordance with Art. 21 GDPR;
- pursuant to Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another controller;
- in accordance with Art. 7 (3) of the GDPR, to revoke your consent once given to us at any time. This has the consequence that we may no longer continue the data processing, which was based on this consent, for the future; and
- complain to a supervisory authority in accordance with Article 77 of the GDPR. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our registered office for this purpose.
Right of objection
If your personal data is processed on the basis of legitimate interests, you have the right to object to the processing of your personal data in accordance with Article 21 of the GDPR, provided that there are grounds for doing so that arise from your particular situation or the objection is directed against direct marketing. In the latter case, you have a general right of objection, which is implemented by us without specifying a particular situation.
If you would like to exercise your right of revocation or objection, an e-mail to firstname.lastname@example.org is sufficient.
Due to the further development of our website and our services or due to changes in legal or regulatory requirements, it may become necessary to amend this data protection declaration. You can access and print out the current data protection statement at any time on the website at https://www.contact-software.com/en/privacy/.