Infrastructure & Operation – Basics

The basic know-how for the installation, administration and operation of the system is trained on the basis of a latest standard configuration. Participants are provided with individual workstations in a training environment. In addition to the accompanying exercises, the training provides an opportunity for practical implementation and application of the contents.


  • Creating the fundamentals for technical communication between customer and CONTACT software
  • Mastering the basics in the use of the technology platform
  • Solving technical problems yourself
  • Manage users
  • Being able to participate in solving complex problems

Target audience

The training course is aimed at IT system administrators entrusted with administering the technology platform.


  • Experience in the application, configuration and support of at least one operating system
  • Experience in the administration and installation of workstation and server systems
  • Basic knowledge of IT, networks and infrastructure
  • Experience in the configuration and support of other software systems (office, databases, CAD systems, etc.)


  • Structure and interdependences of CONTACT's technology platform infrastructure
  • Installation of server and client of the technology platform
  • Fundamentals of configuration
  • Troubleshooting & Logging
  • Backup & Recovery
  • Aspects of operational safety
  • Extending the infrastructure of the technology platform
  • Hardware & network requirements
  • Practical exercises and application examples
Duration: 4 days
Are you interested in an English-language training course on this topic? Get in touch with us and we will find a tailor-made solution together.
Training courses are also put together according to your needs. The result: Your company offers users the optimal training program.
Patrick Staffhorst
Head of Training Centre
Get in touch

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For general questions please contact our head office, for service requests you can submit a ticket directly via Aloha.