Field Services
Efficiently plan, execute, and document field service operations
Preventing Information Gaps and Media Discontinuities During Field Service Assignments
Important information is frequently lost between service requests, scheduling, and execution. Service technicians have to manually gather documentation, maintenance histories, or bills of materials (BOMs) from different systems. Incomplete data lengthens diagnostic times, complicates scheduling, and leads to additional on-site appointments. At the same time, system disconnects delay documentation and handovers to downstream business processes, making it difficult to fulfill compliance obligations.
Benefits
- Coordinate service assignments efficiently and optimize service capacity utilization
- Increase first-time fix rates with the Digital Twin
- Reduce diagnostic and troubleshooting times
- Standardize service documentation
- Seamlessly connect field service and back-office teams
Intelligently coordinate field service operations
From service order entry and appointment coordination to workforce planning, the Service Planner of CONTACT Elements supports the entire organizational workflow of a field service operation. As a central interface, the module reduces the coordination effort with all involved stakeholders. Dispatchers keep track of orders, resources, and schedules, enabling them to coordinate service operations in a structured manner. This shortens response times and makes better use of existing service capacity.
Intelligently coordinate field service operations
From service order entry and appointment coordination to workforce planning, the Service Planner of CONTACT Elements supports the entire organizational workflow of a field service operation. As a central interface, the module reduces the coordination effort with all involved stakeholders. Dispatchers keep track of orders, resources, and schedules, enabling them to coordinate service operations in a structured manner. This shortens response times and makes better use of existing service capacity.
From service order entry and appointment coordination to workforce planning, the Service Planner of CONTACT Elements supports the entire organizational workflow of a field service operation. As a central interface, the module reduces the coordination effort with all involved stakeholders. Dispatchers keep track of orders, resources, and schedules, enabling them to coordinate service operations in a structured manner. This shortens response times and makes better use of existing service capacity.
Use the digital twin on site
During their deployment, service technicians access the complete digital twin of the asset. Service history, documents, and relevant product information are available directly on site. This reliable data foundation accelerates diagnosis and troubleshooting, increasing the likelihood of resolving issues completely on the first visit.
Use the digital twin on site
During their deployment, service technicians access the complete digital twin of the asset. Service history, documents, and relevant product information are available directly on site. This reliable data foundation accelerates diagnosis and troubleshooting, increasing the likelihood of resolving issues completely on the first visit.
During their deployment, service technicians access the complete digital twin of the asset. Service history, documents, and relevant product information are available directly on site. This reliable data foundation accelerates diagnosis and troubleshooting, increasing the likelihood of resolving issues completely on the first visit.
Effectively solve customer problems and document services on mobile devices
With CONTACT Elements, you can reliably plan, execute, and document customer orders – anytime, anywhere, via mobile devices. Your service staff records all completed work directly during the job. Maintenance measures, results, and supplementary information are immediately available for downstream processes. End-to-end documentation reduces rework in the back office and improves the traceability of all service operations.
Effectively solve customer problems and document services on mobile devices
With CONTACT Elements, you can reliably plan, execute, and document customer orders – anytime, anywhere, via mobile devices. Your service staff records all completed work directly during the job. Maintenance measures, results, and supplementary information are immediately available for downstream processes. End-to-end documentation reduces rework in the back office and improves the traceability of all service operations.
With CONTACT Elements, you can reliably plan, execute, and document customer orders – anytime, anywhere, via mobile devices. Your service staff records all completed work directly during the job. Maintenance measures, results, and supplementary information are immediately available for downstream processes. End-to-end documentation reduces rework in the back office and improves the traceability of all service operations.
Connect service processes end-to-end through to billing
Once a job is completed, the captured information is transferred to ERP-supported billing and other enterprise processes without system disconnects. This creates continuous workflows from the initial service order to the administrative completion of the job.
Connect service processes end-to-end through to billing
Once a job is completed, the captured information is transferred to ERP-supported billing and other enterprise processes without system disconnects. This creates continuous workflows from the initial service order to the administrative completion of the job.
Once a job is completed, the captured information is transferred to ERP-supported billing and other enterprise processes without system disconnects. This creates continuous workflows from the initial service order to the administrative completion of the job.
Further information
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