• Diagnostic devices for medical technology (including confocal microscopy, laser scanning, real-time image processing and evaluation as well as electronic patient data management)
  • Around 450 employees worldwide

    Heidelberg Engineering develops, manufactures and distributes diagnostic instruments, as well as image and data management solutions for ophthalmology. The company, founded in 1990, depends on reliable enterprise content management (ECM) to ensure compliance and high product quality. It was looking for a combined PLM/ECM solution that centrally manages documents and supports areas such as production and quality management (QM) in addition to development. The company decided in favor of CONTACT Medical due to its powerful document management and modular architecture. Since 2023, the integrated industry solution serves as a single source of truth for product data and documents.

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    Task and objective
    • Replacement of the previous document management system (DMS) with a PLM solution containing integrated DMS functions
    • Reduction of distributed data silos, redundant information and manual processes
    • Establishment of a collaboration platform
    • Lifecycle traceability of objects such as documents and articles
    • Processing product and development data to create revision-controlled technical documentation
    • Digital signatures and electronic approval workflows
    • Scalable growth with a modular system
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    Solution
    • CONTACT Medical as collaboration platform and single source of truth for product data and documents
    • Foundation for a future integrated system landscape and automatic data synchronisation of CAD, ERP, project management, and customer portals
    • Powerful document management including integration of Office 365
    • Review and approval workflows with electronic signatures for QM documents / records
    • Audit trails for automatic documentation of regulatory relevant PLM objects
    • Product structure management including technical documentation
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    Benefits
    • Enterprise-wide document management with global access
    • Increased data transparency and consistency thanks to standardized status and version control
    • Improved collaboration through integrated, cross-departmental view of development and product data
    • Regulatory-compliant, seamless traceability of the life cycle of documents and articles
    • Improved technical documentation structures, including mapping of the construction status in accordance with regulatory requirements
    • Accelerated processes, e.g. through approval workflows
    • Support of the QM system and simple auditability
    • Transparency thanks to linking/referencing of related objects
    • Less rework and fewer errors
    • Ensured long-term viability with a flexibly configurable and upgradeable system
    Hartmut Wallus, IT project manager, Heidelberg Engineering
    “With CONTACT Medical, we digitally map review workflows and approvals. This allows us to trace the structure of our technical documentation, including all changes.”

    Hartmut Wallus
    IT project manager, Heidelberg Engineering