Service Lifecycle Management Software: Connecting Product and Service
Transform your service operations
Your Service Teams Need More Than Disconnected Information
Your customers expect fast, reliable service—but your teams often have to work with fragmented product information spread across engineering, manufacturing, and service systems. As a result, technicians spend valuable time searching for documentation, troubleshooting issues without the full context, and manually gathering the information they need.
The result is longer service cycles, increased downtime, and missed opportunities to improve products through service feedback.
Your Service Teams Need More Than Disconnected Information
Your customers expect fast, reliable service—but your teams often have to work with fragmented product information spread across engineering, manufacturing, and service systems. As a result, technicians spend valuable time searching for documentation, troubleshooting issues without the full context, and manually gathering the information they need.
The result is longer service cycles, increased downtime, and missed opportunities to improve products through service feedback.
Your customers expect fast, reliable service—but your teams often have to work with fragmented product information spread across engineering, manufacturing, and service systems. As a result, technicians spend valuable time searching for documentation, troubleshooting issues without the full context, and manually gathering the information they need.
The result is longer service cycles, increased downtime, and missed opportunities to improve products through service feedback.
Imagine Every Service Technician, Always Informed
What if your service teams always had access to the latest product information, service history, spare parts, and maintenance instructions—whether they're in the office or in the field? Imagine connecting engineering, manufacturing, and service into one continuous Digital Thread. Instead of reacting to issues after they occur, you can identify problems earlier, resolve them faster, and continuously improve products based on real-world service feedback.
That's the power of modern Service Lifecycle Management.
Imagine Every Service Technician, Always Informed
What if your service teams always had access to the latest product information, service history, spare parts, and maintenance instructions—whether they're in the office or in the field? Imagine connecting engineering, manufacturing, and service into one continuous Digital Thread. Instead of reacting to issues after they occur, you can identify problems earlier, resolve them faster, and continuously improve products based on real-world service feedback.
That's the power of modern Service Lifecycle Management.
What if your service teams always had access to the latest product information, service history, spare parts, and maintenance instructions—whether they're in the office or in the field? Imagine connecting engineering, manufacturing, and service into one continuous Digital Thread. Instead of reacting to issues after they occur, you can identify problems earlier, resolve them faster, and continuously improve products based on real-world service feedback.
That's the power of modern Service Lifecycle Management.
One Platform for Connected Product and Service Information
Built on the CONTACT Elements platform, our Service Lifecycle Management connects engineering, manufacturing, IoT, and service information in a single data model. This gives every stakeholder access to consistent, up-to-date product information throughout the entire lifecycle.
This means, you can:
- Connect engineering and service processes
- Manage service information throughout the product lifecycle
- Support field service with current product data
- Improve maintenance planning and execution
- Capture valuable service knowledge for continuous improvement
- Increase equipment availability and customer satisfaction
One Platform for Connected Product and Service Information
Built on the CONTACT Elements platform, our Service Lifecycle Management connects engineering, manufacturing, IoT, and service information in a single data model. This gives every stakeholder access to consistent, up-to-date product information throughout the entire lifecycle.
This means, you can:
- Connect engineering and service processes
- Manage service information throughout the product lifecycle
- Support field service with current product data
- Improve maintenance planning and execution
- Capture valuable service knowledge for continuous improvement
- Increase equipment availability and customer satisfaction
Built on the CONTACT Elements platform, our Service Lifecycle Management connects engineering, manufacturing, IoT, and service information in a single data model. This gives every stakeholder access to consistent, up-to-date product information throughout the entire lifecycle.
This means, you can:
- Connect engineering and service processes
- Manage service information throughout the product lifecycle
- Support field service with current product data
- Improve maintenance planning and execution
- Capture valuable service knowledge for continuous improvement
- Increase equipment availability and customer satisfaction
Your Benefits
When engineering, manufacturing, and service work in separate systems, valuable product information gets lost and service teams waste time searching for answers. Our Service Lifecycle Management software connects every stage of the product lifecycle on a single platform, giving every team access to the same up-to-date information.
Technicians can't fix what they can't find. Instead of searching through manuals, spreadsheets, and disconnected systems, your teams get instant access to product structures, service histories, documentation, and spare parts information—so they can resolve issues faster and improve first-time fix rates.
Too often, valuable service insights never reach engineering. By connecting service activities directly with product development, you create a continuous feedback loop that helps identify recurring issues, improve future product designs, and increase product quality.
Reactive maintenance leads to unnecessary downtime and higher service costs. By combining product, service, and operational data, you can plan maintenance more effectively, identify potential issues earlier, and maximize equipment availability.
Customers expect fast, reliable service throughout the product lifecycle. With complete product visibility and standardized service processes, your teams can respond faster, resolve issues more efficiently, and build stronger customer relationships.
Trusted by Leading Manufacturers
Explore real-world examples of how manufacturers streamline service operations, reduce downtime, and strengthen customer relationships using our Service Lifecycle Management software.
Industrial radio remote control leader HBC-radiomatic delivers top-tier quality and expert support through its global partner network. To streamline operations, HBC expanded its PLM foundation with an asset and service portal powered by Service Lifecycle Management on the CONTACT Elements platform. This centralized hub accelerates global service orders and keeps product digital twins continuously updated in their "as-maintained" state. As a result, HBC has cut after-sales document creation and dispatch times by approximately 60 percent.
Read moreTo build a resilient foundation for its digital business models, SIG Combibloc, a leading packaging and filling manufacturer, connected its global customer sites using the CONTACT Elements platform. By leveraging Service Lifecycle Management, the company actively monitors the critical communication infrastructure of its plants worldwide to eliminate potential service disruptions. This continuous health monitoring secures reliable connectivity across all production lines in real time. As a result, the manufacturer can consistently deliver its advanced digital service offerings and maximize equipment uptime for its customers.
Read moreIndustrial mixing leader MIXACO develops highly efficient mixing systems for the food, paint, and chemical industries. To complement its machinery with value-added smart services, the company launched the MIXACO Control Center, powered by Service Lifecycle Management on the CONTACT Elements platform. Deployed rapidly with zero custom programming effort, the portal allows customers to monitor processes online, optimize performance, and leverage predictive maintenance. By connecting its machines to this digital ecosystem, MIXACO successfully maximizes equipment availability and drastically accelerates service response times.
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