Service Lifecycle Management Software: Connecting Product and Service
Transform your service operations
Your Service Teams Need More Than Disconnected Information
Your customers expect fast, reliable service—but your teams often have to work with fragmented product information spread across engineering, manufacturing, and service systems. As a result, technicians spend valuable time searching for documentation, troubleshooting issues without the full context, and manually gathering the information they need.
The result is longer service cycles, increased downtime, and missed opportunities to improve products through service feedback.
Your Service Teams Need More Than Disconnected Information
Your customers expect fast, reliable service—but your teams often have to work with fragmented product information spread across engineering, manufacturing, and service systems. As a result, technicians spend valuable time searching for documentation, troubleshooting issues without the full context, and manually gathering the information they need.
The result is longer service cycles, increased downtime, and missed opportunities to improve products through service feedback.
Your customers expect fast, reliable service—but your teams often have to work with fragmented product information spread across engineering, manufacturing, and service systems. As a result, technicians spend valuable time searching for documentation, troubleshooting issues without the full context, and manually gathering the information they need.
The result is longer service cycles, increased downtime, and missed opportunities to improve products through service feedback.
Imagine Every Service Technician Having the Right Information at the Right Time
What if your service teams always had access to the latest product information, service history, spare parts, and maintenance instructions—whether they're in the office or in the field? Imagine connecting engineering, manufacturing, and service into one continuous Digital Thread. Instead of reacting to issues after they occur, you can identify problems earlier, resolve them faster, and continuously improve products based on real-world service feedback.
That's the power of modern Service Lifecycle Management.
Imagine Every Service Technician Having the Right Information at the Right Time
What if your service teams always had access to the latest product information, service history, spare parts, and maintenance instructions—whether they're in the office or in the field? Imagine connecting engineering, manufacturing, and service into one continuous Digital Thread. Instead of reacting to issues after they occur, you can identify problems earlier, resolve them faster, and continuously improve products based on real-world service feedback.
That's the power of modern Service Lifecycle Management.
What if your service teams always had access to the latest product information, service history, spare parts, and maintenance instructions—whether they're in the office or in the field? Imagine connecting engineering, manufacturing, and service into one continuous Digital Thread. Instead of reacting to issues after they occur, you can identify problems earlier, resolve them faster, and continuously improve products based on real-world service feedback.
That's the power of modern Service Lifecycle Management.
One Platform for Connected Product and Service Information
Built on the CONTACT Elements platform, our Service Lifecycle Management connects engineering, manufacturing, IoT, and service information in a single data model. This gives every stakeholder access to consistent, up-to-date product information throughout the entire lifecycle.
This means, you can:
- Connect engineering and service processes
- Manage service information throughout the product lifecycle
- Support field service with current product data
- Improve maintenance planning and execution
- Capture valuable service knowledge for continuous improvement
- Increase equipment availability and customer satisfaction
Built on the CONTACT Elements platform, our Service Lifecycle Management connects engineering, manufacturing, IoT, and service information in a single data model. This gives every stakeholder access to consistent, up-to-date product information throughout the entire lifecycle.
This means, you can:
- Connect engineering and service processes
- Manage service information throughout the product lifecycle
- Support field service with current product data
- Improve maintenance planning and execution
- Capture valuable service knowledge for continuous improvement
- Increase equipment availability and customer satisfaction
Built on the CONTACT Elements platform, our Service Lifecycle Management connects engineering, manufacturing, IoT, and service information in a single data model. This gives every stakeholder access to consistent, up-to-date product information throughout the entire lifecycle.
This means, you can:
- Connect engineering and service processes
- Manage service information throughout the product lifecycle
- Support field service with current product data
- Improve maintenance planning and execution
- Capture valuable service knowledge for continuous improvement
- Increase equipment availability and customer satisfaction
Your Benefits
When engineering, manufacturing, and service work in separate systems, valuable product information gets lost and service teams waste time searching for answers. Our Service Lifecycle Management software connects every stage of the product lifecycle on a single platform, giving every team access to the same up-to-date information.
Technicians can't fix what they can't find. Instead of searching through manuals, spreadsheets, and disconnected systems, your teams get instant access to product structures, service histories, documentation, and spare parts information—so they can resolve issues faster and improve first-time fix rates.
Too often, valuable service insights never reach engineering. By connecting service activities directly with product development, you create a continuous feedback loop that helps identify recurring issues, improve future product designs, and increase product quality.
Reactive maintenance leads to unnecessary downtime and higher service costs. By combining product, service, and operational data, you can plan maintenance more effectively, identify potential issues earlier, and maximize equipment availability.
Customers expect fast, reliable service throughout the product lifecycle. With complete product visibility and standardized service processes, your teams can respond faster, resolve issues more efficiently, and build stronger customer relationships.
Trusted by Leading Manufacturers
Explore real-world examples of how manufacturers streamline service operations, reduce downtime, and strengthen customer relationships using our Service Lifecycle Management software.
Syntegon is a leading provider of process and packaging technology for pharmaceuticals and food. After years of successfully using CONTACT Elements at two locations, the special machine manufacturer decided on a global rollout to all of the company's sites. With CONTACT's PLM solution, Syntegon is digitizing and automating its business processes and project execution across the entire value chain. CONTACT Elements also ensures transparency and smooth collaboration in the complex engineer-to-order business.
Read moreModernizing the development environment is a challenge – particularly for companies whose plants operate for decades. SIG Combibloc, one of the leading manufacturers of packaging and filling machines for the food industry, successfully managed this migration, future-proofing itself with a new CAD and PLM system. SIG utilizes CIM Database PLM as its master system, which seamlessly integrates with SAP via an interface. The new PLM applications have merged so smoothly into the existing process landscape that SAP users barely noticed the system change.
Read moreMANN+HUMMEL is a global leader in the field of filtration. The group manages its projects at approximately 50 locations worldwide with CIM Database, relying on powerful multi-CAD data management, material, and bill of materials (BOM) management. In addition, the specialist has comprehensively digitized its project management: CONTACT's hybrid methodology enables rapid responses to new market demands by linking agile methods and classic management.
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